Help centre

Answers to the most common questions about ordering from Crumb & Co.

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Getting Started

How to place your first pre-order
How to collect and pay for your order

Features

How to see this week’s menu
How the pre-order form works
How to find your order reference
How to see what’s new on the website

Account

How to sign in as the baker
How to sign out
How to change this week’s menu
How to use the bake list and order list

Troubleshooting

What to do if your order won’t send
What to do if an item is no longer available
How to fix a phone number or email error
What to do if you lost your order reference
What to do if you can’t sign in as the baker

FAQ

When can I pick up my order?
How do I pay?
Do I need an account to order?
When do orders close?
Will I get a confirmation email or text?
Can I change or cancel my order?
Can I order more than 50 of one item?
What do you do with my details?

Can’t find what you need? Contact us

Pop in to Crumb & Co in Ballarat on Saturday between 8:00am and 11:00am and we’ll be happy to help. If you’ve placed an order, we’ll use the phone number you gave us if we need to reach you.